Pro Hunter offers a 5 years warranty on all our watches from 1st November 2017.
Clients can now enjoy a 5-year warranty on all Pro Hunter watches bought on or after 1st November 2017. Excluded in this warranty is any accidental damage of the watch.
After this 5-year period, if a client would like a service there will be a charge for this however we will offer a further 2-year warranty extension on the movement. This extended warranty excludes any damage or deterioration that results from an accident or from mishandling of the watch.
If the sapphire crystal of a Pro Hunter has broken or cracked, a service must be carried out as some of the dust from the glass could compromise the movement.
Under normal wear and tear condition the black coating will not wear off. If subjected to extreme abrasion against a hard, rough surface, such as a brick wall, then it can. However, the coating can be re- applied during a simple re-coating.
All our watches will now come with a 5-year warranty on the coating.
After this 5-year period, if a client would like to send their Pro Hunter in for re-coating there will be a charge for this however we will offer a further 2-year warranty extension on the coating. This extended warranty excludes any damage or deterioration that results from an accident or from mishandling of the watch. It will include general wear and tear.
Pro Hunter clients will enjoy one free re-coating for any accidental damage of the watch within the first 2 years of the 5-year period. Re-coating caused by accidental damage will be chargeable after this, even if within the 5-year period.
We cannot re-coat certain parts of a watch separately, as this will result in an uneven black coating of the watch. Therefore, the whole watch will need to be re-coated to maintain colour consistency.
Pro Hunter watches are a customisation of Rolex timepieces, hence many of the care techniques for a Rolex will still apply.
Make sure to screw down the crown tightly to ensure its waterproofness, after winding it up manually, resetting the time or changing the date.
When you wear your Pro Hunter daily, you don’t need to wind it. If you take it off and set it aside, the watch will retain its “charge” for two days or more, depending on the model. However, if you haven’t worn your Pro Hunter for more than a couple of days and the watch has stopped, we recommend that you manually wind it when you set the time before putting it on.
The Oyster case of your Pro Hunter protects it from water and makes it completely dustproof and waterproof. All Pro Hunters are waterproof to depths of at least 100 metres, and some can even withstand unfathomable depths of 1200 or even 3900 metres. To maintain the watch’s waterproofness, the Oyster case needs to be properly sealed. The crown screws down tightly to create a hermetic seal like the hatch of a submarine. When you reset the time or the date or wind the watch manually, it is extremely important to ensure that you have screwed down the crown until it can’t turn any further.
The black coating is a diamond-like carbon coating that is used in industrial applications that require an extreme hardness with low friction. The coating does not affect any of the functions of the Rolex that is being customised
Under normal wear and tear conditions the black coating will not wear off. If subjected to extreme abrasion against a hard, rough surface such as a brick wall, marble floor or adverse weather conditions then it can compromise the quality of the coating.
Pro Hunter has no affiliation with Rolex, and Rolex will not service or repair any Pro Hunter watches. Please do not contact them for any requests, and you can direct your queries and repair requests to our service centres via email [email protected]
Our flagship service centre is in London, but we also have service centres in New York, Hong Kong and Geneva.
For re-coating repairs watches must be sent to the London service centre in order to keep the quality of the coating consistent.
It is important that you retain your Pro Hunter guarantee card for authorisation purposes when sending your watch in for repair.